Get personal help from local service organizations who bring their expertise into the library during free drop-in sessions.
During drop-in hours, you can talk to various specialists. You never have to make an appointment; service workers help you on a first-come-first-served basis. You can use these drop-in services without being a library member.
Help Available at the Library
Unless stated, community drop-in programs run continuously throughout the year. As well as these drop-in sessions, our Information Burlington staff are also available for support and referrals to community services.
If you need an accessibility accommodation during your visit to the library, please contact us a few days before by email or call 905.639.3611 extension 1211.
Legal Help
Drop in with your questions about Ontario Works, human rights, tenants’ rights, disability benefits, government pensions, and employment insurance or standards. Come for one-to-one help with a Halton Community Legal Services Intake Worker.
Where and When
Central Branch: 2nd Wednesday every month, 10am to 1pm; No sessions in July & August.
Tansley Woods Branch: 4th Thursday every month, 2pm to 4pm; No sessions in July & August.
Employment Services
Learn how to plan your job search and find work with help from an employment specialist from Goodwill Employment Services. Find out if you are eligible for a skills training program and learn more about Employment Ontario and the Ontario Disability Support Program (ODSP).
Where: Central Branch
When: Every Wednesday, 10am to Noon; No drop-in on December 24 and 31, 2025.
Help for Newcomers
When you are new to Canada and need to know the first things to do to live in your new country, drop in to meet with a settlement worker from HMC Connections. Get help with:
- government services and support at the federal, provincial, and municipal levels
- translation services
- your immigration process
- citizenship or permanent resident status information
Where: Alton Branch
When: 2nd Wednesday every month, 10am to 1pm
Help with Housing
Are you looking for an apartment or a room to rent in Halton? Do you have concerns with your landlord? Get advice from Halton Housing Help during this drop-in session.
Where: Central Branch
When: Every Tuesday, 9am to 1pm
ROCK REACHout Help For Parents
This drop-in service at the library is currently UNAVAILABLE. If you need help from Reach Out Centre for Kids (ROCK), please call ROCK's Access Line, Monday to Friday, 9am to 5pm at 289.266.0036.
Service Canada
Get one-stop access to various federal government services at our Service Canada weekly clinic.
Where and When
Central Branch: 1st & 3rd Thursday every month, 1pm to 4pm
Alton Branch: 2nd Tuesday every month, 1pm to 4pm
Tansley Woods Branch: 4th Monday every month, 1pm to 4pm; No drop-in sessions in January 2025.
Clinic Services
- Issuing (same day) Social Insurance Numbers
- Issuing (same day) Personal Access Codes to set up a My Service Canada Account. This account allows you access information about Employment Insurance claims, Records of Employment, applying for Canadian Pension Plan (CPP) and Old Age Security (OAS) benefits, and gain access to My CRA Account.
- Employment Insurance enquiries and supporting document submissions
- CPP/OAS enquiries, application reviews, and supporting document submissions
- Canadian Dental Care Plan enquiries and supporting document submissions
- Passport enquiries only—no application submissions
Women's Centre of Halton
This drop-in service at the library is currently UNAVAILABLE. If you need help from the Women's Centre of Halton, please call 905.847.9104, Monday to Friday.